Terms and Conditions

By using this website and engaging the services of Wrekin Clearances, you agree to the following terms and conditions:

1. Services

Wrekin Clearances provides house clearance, waste removal, and related services. All work is carried out based on the information provided at the time of enquiry and any subsequent site assessment.

2. Waste Carrier Licence

Wrekin Clearances is a registered waste carrier with the Environment Agency (Registration No: CBDU168953). All waste is handled and disposed of in accordance with current environmental regulations, with a commitment to reuse and recycling wherever possible.

3. Quotations & Pricing

All quotations are provided based on the details available at the time. Prices may be subject to change if:

The volume of items differs from what was originally described
Access conditions are different from those advised
Additional labour, time, or specialist handling is required

Any changes will be discussed with the customer before proceeding where possible.

4. Access & Site Conditions

The customer is responsible for ensuring safe and adequate access to the property at the agreed time.

If access is restricted, unsafe, or not as described (including parking limitations, blocked entry, or hazardous conditions), Wrekin Clearances reserves the right to:

Delay or reschedule the work
Charge a call-out fee or additional costs
Withdraw from the job if necessary

In such cases, a fee may still be charged to cover time, travel, and operational costs.

Delays caused by a lack of access or site readiness may incur additional charges.

5. Customer Responsibilities

Customers must ensure that:

All items for clearance are authorised to be removed
Any items of value or importance are removed prior to our arrival
Hazardous or specialist waste is declared in advance

Failure to declare hazardous or specialist waste may result in additional charges or refusal to carry out the work.

We reserve the right to refuse any items deemed unsafe, illegal, or unsuitable for transport.

We are not responsible for items left on-site that were not identified prior to clearance.

6. Ownership of Waste

Once items are removed, they become the property of Wrekin Clearances and will be disposed of responsibly in accordance with environmental regulations.

7. Payment Terms

Payment is due in full upon completion of the work, unless otherwise agreed in writing in advance.

8. Liability

While we take all reasonable care during our work, Wrekin Clearances shall not be liable for:

Pre-existing damage to property
Loss of items not identified or removed prior to clearance
Delays or issues caused by circumstances beyond our control

Our liability is limited to the value of the service provided.

9. Cancellations

We request reasonable notice for cancellations or rescheduling. Failure to provide notice may result in a cancellation fee.

10. Website Disclaimer

The information provided on this website is for general guidance only. While we aim to keep content accurate and up to date, we make no guarantees regarding completeness or reliability.

Any reliance on information from this website is at your own risk. Wrekin Clearances is not responsible for:

Any loss or damage arising from use of this website
Content on third-party websites linked from this site

11. Changes to Terms

We reserve the right to update these terms at any time without prior notice.

12. Contact

For any questions regarding these terms, please click here to contact us.

Last updated: 9th April 2026